Programs we have delivered on. Outcomes, not logos.
Selected work by VThink's architects. Each engagement was delivered as part of a larger program team. No client names or logos.
01Energy and utilities
Self-service for 3 million customers
Client type: Major US energy utility
Challenge. Customers needed to manage their accounts online without calling the contact center.
What we did. Architected the customer account platform on Salesforce Experience Cloud, integrated with the utility's customer information system. Designed secure sign-in, delegated account access, start/stop/transfer service, and digital payments. Integrated energy engagement platforms and the web content management system.
Result The platform is now used by 3 million customers.
02Telecommunications
Wireline quotes in 4 hours, not 3 days
Client type: National telecom carrier
Challenge. Wireline quotes took days, and sales teams lacked accurate product information.
What we did. Redesigned wireline quoting on Enterprise Sales Management. Modelled Business Internet products and pricing in EPC and Revenue Cloud. Designed serviceability checks and order hand-off to provisioning.
Result The quote cycle fell from 3 days to 4 hours, and sales works from accurate product information.
03Telecommunications
Quote-to-invoice for business customers
Client type: National telecom carrier
Challenge. Business customers were quoted and ordered through legacy tools, and care teams had no single view of the customer.
What we did. Led technical delivery of the quote-to-invoice cycle on Salesforce Industries, with external billing integration. Built the care-team service platform with Customer 360, guided case flows, Web-to-Case and CTI integration. Migrated legacy customer data and built a deduplication engine.
Result Legacy quoting and ordering tools were replaced, and the billing integration shortened provisioning.
04Telecommunications
Quote-to-order design
Client type: US wireline carrier
Challenge. The carrier needed a wireline quote-to-order design its delivery team could build to a common standard.
What we did. Designed wireline quote-to-order on Industries CPQ and Order Management, with address validation backed by a cloud data platform. Produced the L2 solution design and set design standards for the delivery team.
Result Design standards and L2 solution documentation delivered for the build team.
05Healthcare
Provider portal
Client type: US health insurer
What we did. Built the provider portal with onboarding and credentialing flows on Experience Cloud and OmniStudio.
Result Provider onboarding and credentialing available through a guided digital portal.
Planning a Salesforce Industries program?
Tell us where you are. We will tell you what we would design first and why.
